FAQ
Have questions? I have answers!
1. What are your products made from?
Polymer clay, a nontoxic, moldable medium, similar to Play Doh. I also use a variety of metal findings, glazes, and adhesives.
2. Are these products suitable for kids?
Yes, as long as they are handled with care. Please keep in mind that small pieces may pose a choking hazard. Please supervise your children responsibly when they are handling their clay pieces.
3. Are these really handmade?
Yes! I craft all of these pieces lovingly by hand, in my home studio.
4. Are these durable?
Yes, as long as they are handled properly. If you should toss, throw, or apply strong direct force, you may damage the piece. If something falls off, you can reaffix it with superglue. Many of my clients have owned my pieces for many years with no issues. Some have even survived a washing machine cycle!
5. When will my order ship? Why does it take so long?
I am a work at home mom and also work another part time teaching job from home. My children are my first priority! Please keep in mind that I do my best to keep up with orders in a timely fashion. Orders placed around holidays may be subject to a longer wait time, however, most ready to ship items will ship within 2-3 business days. Custom orders may be subject to a 2-3 week wait time.
6. What forms of payment do you accept?
I accept all major credit cards and Paypal
7. Is your jewelry water resistant?
Yes, all of my clay pieces are glazed with a protective coating. I do not recommend showering or swimming with your jewelry though. Many of my customers wear their earrings daily.
8. Do you offer discounts?
I do from time to time, but only to my email subscribers and my Facebook fans!
9. Do you take custom orders?
I do! I specialize in custom orders and take orders year round. Please visit this page if you'd like to order a custom order or custom ornament. If you have specific questions about ornaments, feel free to read my ornament FAQ here.
10. I want to dabble in clay. Where can I find out more about what products you use?
Check out my Amazon affiliate site here. These are all items I personally use! Make sure to click on the comments icon on each product so you can learn why and how I use the prodcut! As an Amazon Associate I earn from qualifying purchases.
11. Why should I buy from you?
I have been working with polymer clay for over a decade now! Based on customer feedback, my repeat customers have mentioned that I am trusted, provide great quality work (options, personalization), and they have a great buying experience. I love getting to know my customers. As a small business owner, you are more than just numbers to me. I love brainstorming with customers to bring their craziest ideas to life!